Customer’s anger over credit card

A TWYFORD man was left furious when supermarket staff destroyed his credit card after he left it in a store.

Steve Harris, 58, went shopping at Sainsbury's in Badger Farm late on Wednesday evening, but noticed his credit card was missing at lunchtime the next day, He called the store to find out whether it had been found.

But the journalist and importer of fine wines said he was angry to be told that his card had been destroyed for security reasons.

Sainsbury's store policy is to destroy any credit or debit cards found in store after 24 hours, but in Mr Harris' case, it was destroyed much earlier.

Mr Harris said: "I find this quite mindless, not least because I am now being put to a lot of inconvenience.

"We're very loyal customers of Sainsbury's, so it's a poor reward to our loyalty."

In a letter to the supermarket's head office, he complained of the "ill thought-out policy".

He said he would check to see if other supermarkets did the same, and if not, he would take his custom elsewhere.

Mr Harris spent the rest of the week without a credit card, although a replacement arrived a few days later.

A spokesman for Sainsbury's, said: "The company policy is we will keep any card we find for 24 hours and destroy it after that. In this case it seems it was destroyed before that.

"We're sorry he was upset, but it was as a precaution for him."